A Nearmap support technician may ask you to clear your Web browser cookies, cache, and/or form data.

Please note: These steps will also clear the cookies, cache and/or form data from other sites you use, so please check with your in-house IT support if you have any concerns about that.

This document explains how to clear cookies, cache and form data from all of the browsers we support:

Chrome

  1. Click the Menu (three horizontal lines) icon in the top-right corner of your browser window.
  2. Click Settings.
  3. In the Search settings box, type clear.
  4. Click Clear browsing data.
  5. Ensure that you are obliterating items from the beginning of time.
  6. Ensure that the following options are checked:

    Here's what your screen should look like:

  7. Click Clear browsing data

Internet Explorer

  1. Click the Settings icon (shaped like a gear) in the top-right corner of the browser window.
  2. Select Safety > Delete browsing history.
  3. If Nearmap is in your Favourites, un-check Preserve Favourites website data.
  4. Make sure that Temporary Internet files and website files is checked.
  5. Make sure that Cookies and website data is checked.
  6. If you've been asked to clear form data as well, make sure Form data is checked too.

    Here's what your screen should look like:

  7. Click Delete.

Firefox

  1. Click the Menu icon (three horizontal lines) in the top-right corner of your screen.
  2. Click the History icon.
  3. Select Clear Recent History.
  4. Click Details to expand the options.
  5. Ensure that the following options are checked:

    Here's what your screen should look like:

  6. Click Clear Now.

Safari

Clear Cookies and Cache

  1. From the Safari menu in the top-left of the Safari window, click Preferences.
  2. Click the Privacy tab.
  3. Click Manage Website Data...

  4. On the next screen click Remove all.

Clear Forms Data

You only need to do this part if the Nearmap support tech you've spoken to or emailed with has asked you to clear forms data.

  1. From the Safari menu in the top-left of the Safari window, click Preferences.
  2. Click the Passwords tab.
  3. Locate any and all entries containing "nearmap", and click Remove to remove them one by one.
  4. Confirm the removal of each entry by clicking Remove when prompted.