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We are experiencing ArcGIS Online service disruption. Please follow our status page for more details and for updates: https://status.nearmap.com.

We are continuing to investigate the issue with our ArcGIS online services. We have implemented a fix that has restored service to customers accessing our content via ArcMap, ArcGIS Pro, and ArcGIS Online. If you have any issues accessing our service via these applications please first try restarting the application. For customers using ArcGIS Portal or Non standard integrations we encourage you to please reach out to Nearmap support for assistance in restoring access to our imagery. Please contact support by emailing support@nearmap.com.

Other than the ArcGIS Online service disruption, you may encounter the error described in this page. Please follow the instructions on how to fix it.


Esri's ArcGIS Online have transitioned to utilizing TLS 1.2 only on April 16 2019, and some clients/versions will experience a disruption of service if they do not follow the steps described in Esri's TLS_Guidance

This Esri document also lists which clients require update/fixes to support TLS 1.2, including what Esri products and a list of older browsers.


Esri has established a support page to help customers at https://support.esri.com/en/tls.

How will this affect Nearmap users?

When connecting to ArcGIS Online via ArcMap:

You may encounter the following error:

To fix this you will need to update your software with the patch as described in: Install the TLS 1.2 patch on ArcGIS Desktop.


You can also Test ArcGIS TLS 1.2 connections to ArcGIS Online.

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