Sometimes things go wrong. If you've followed the instructions and you're still having issues, you might find your answer in our Troubleshooting section.

At the bottom of this page, you'll find links to entire troubleshooting articles, and also any articles that contain troubleshooting content.

System down?

Nearmap reports the health of all our production systems on our Service Status page: http://status.nearmap.com

We publish the details of any incidents with our production services on that page. We provide regular updates on any production incidents until they are resolved. We also announce any planned maintenance activities on our status page.

We encourage you to subscribe to updates on our status page, so that you receive an email for all updates on production incidents and planned maintenance. To subscribe for updates, click on the SUBSCRIBE button at the top of the status page.

Still no joy?

If the our documentation does not answer your questions, please submit your inquiry as a support request.

SUBMIT A SUPPORT REQUEST

Our support team will get in touch to answer your query.

Our support hours are:

 9am - 5pm AEDT

 9am - 5pm MST

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This article explains the level of detail detected in our imagery.

Your Privacy and Nearmap Imagery

The following articles contain troubleshooting content